The central premise of the piece is this:
“We have a way to prevent gangs of humans from acting like savage packs of animals. In fact, we’ve developed entire disciplines based around this goal over thousands of years. We just ignore most of the lessons that have been learned when we create our communities online.
If you run a website, you need to follow these steps and, if you don’t, you’re making the web, and the world, a worse place. And it’s your fault. Put another way, take some goddamn responsibility for what you unleash on the world.”