A breakdown of how the subscriber funnel works with the goal of retaining your audiences.
Funnel occasional users to habitual and paying loyalistsSubscribe to Updates Guide your audience through the stages of a “funnel:” from random/occasional use, to increasing use, to habitual use, to paying for your content/products/services – and to valuing your brand and content enough to recommend it to others. Use the same step-by-step funnel approach to maximize value you get from advertising as well as any other ways you earn revenue from users/customers. Do this through the focused use of data and analytics, technology, content and platform tactics, multiple types and approaches of “offers” and “asks,” and continuous testing.
Big Picture A primer on why news organizations must funnel occasional users to habitual and paying loyalists
Only the newsroom (in collaboration with technology and tool-building colleagues) can attract and retain audiences that pay for content and are desired by advertisers. No one else can do this.
Plan Understand the gaps in your news organization and how to close them
What gaps do you have in using audience funnel discipline? Take this quick assessment to find out.
In order to overcome them, first understand the barriers to success in funneling occasional users to habitual and paying loyalists.
A quick grid showing the FROM > TO view of success in funneling occasional users to habitual and paying loyalists.
Through setting goals for each stage of the funnel and monitoring results, you will discover what steps work best for the audiences you seek to serve and the revenue and financial goals you wish to achieve.
Do Actions to close the gap
The first step in executing on audience funnel discipline is to learn what the funneling approach is and how each step in the audience funnel is defined in terms of actions and objectives.
Segmentation means dividing a broad group of your audience into sub-groups who have shared characteristics. Identifying the unique needs and interests of a different audience segment is enormously helpful to moving those segments through the funnel.
You must embrace a continuous cycle of test-and-learn. Here are steps you can take at each stage of a funnel to systematically move users to deeper levels of engagement.
Identify ways to seed/earn/increase revenue at each stage of the funnel, from the first stage to the last, while shaping/using different funnels for different purposes.
You must conduct well-designed experiments that help move users through the funnel.
Users can (and often do) skip stages of the funnel, move backward, or move through the funnel at various paces.